• • We Guarantee our work
• • We have been in business since 1981
• • We have specialized in paintless dent removal (PDR) since 1991
• • We are the premier paintless dent removal company in southeast Pennsylvania
• • Authorized and recommended PDR provider for most insurance companies
• • All work is done in house by Carisma approved technicians
• • We will be around long after the storm is gone
• • We are not like detail shops and bodyshops that hire outside vendors to do their hail repair
• • The business owner Mike Murphy is an International Dent Olympic Champion, and a VALE Certified Master Technician
• • We have many years of experience in handling hail claims
• • We will work with you to meet your financial and restoration goals. We can show you how to save money towards your deductible!

WILL MY PAINT BE DAMAGED?

No. Today's factory paints are very flexible and will not be damaged in any way by this process. PDR is the only way to repair a dent and still keep your factory paint.

WILL MY DENTS BE 100% GONE?

On minor dents, in most cases, yes. The deeper the dent, the more difficult it is to repair. Even on larger dents, once we're done, most people are amazed at the results. We always explain in detail, how your dent will look before any work is started.

WILL MY DENTS COME BACK?

Absolutely not. Once a dent has been removed properly with PDR, it never comes back. Most dents repaired conventionally develop a ring around the dent or sand scratch marks, 3 - 6 months after the repair. This is never the case with properly performed PDR.

CAN ANY DENT BE FIXED?

No. The most important factors in determining if a dent can be repaired by PDR are depth and location. Dents the size of a dinner plate or larger can be fixed successfully, as long as they are not too deep or twisted. On the other hand, some dents that are as small as a dime, but very deep, cannot be fixed using PDR because the metal is too stretched. Cracked paint can also be an indication that a dent is too deep. The most common dents fixed are the size of a golf ball and under. 95% of minor dents can be repaired. About 5% of minor dents can't be fixed due to depth or location. Areas such as some quarter panel opening lips, some forward areas of heavily braced hoods, or the very edges of some panels are examples of bad locations.

WHAT IS YOUR "NO DRILL" POLICY?

Without asking, some PDR companies drill access holes in the edge of doors or inside the fender to gain access to the back side of a dent. At Carisma we take every measure possible to NOT DRILL an access hole in your vehicle. If drilling a small hole is the ONLY way to fix your dent we will always ask your permission first. Once the repair has been made the hole will be rust proofed and plugged with a factory type plug.

WHAT IF THERE IS A SCRATCH OR CHIP IN THE PAINT?

Most of the time the mark on a dent is paint from the vehicle that hit your car and that is usually easy to polish off. We will be happy to polish that mark off no charge. If there is actually damage to your paint, we recommend getting the factory touch-up paint from the dealer and bring it with you. We will gladly touch that up at no charge. Be aware that Touch-ups will not be invisible. The only way to make a chip disappear 100% is to repaint the area.

MY DETAIL SHOP SAYS THEY CAN DO PDR TOO. WHY NOT USE THEM?

PDR takes years to master! Detail shops usually subcontract to mobile PDR companies so you really never know who is actually working on your car. The quality of a PDR repair is entirely up to the person doing it. Don't trust your car to just anyone, go directly to the source! Go to Carisma!

DO YOU MAKE HOUSE CALLS?

Not usually. Occasionally we make an exception for a classic or very valuable car or multiple cars, but we need a comfortable working area with good lighting. We charge an extra fee for mobile service, please call for details.

WHAT IS YOUR GUARANTEE?

We guarantee that you will be satisfied with your repair, and that we will not damage the paint or rust proofing, for as long as you own your car, or your money back!