QUESTIONS & ANSWERS
Paintless Dent Removal
WILL MY PAINT BE DAMAGED?
No. Today's factory paints are very flexible and will not be damaged in any way by this process. PDR is the
only way to repair a dent and still keep your factory paint.
WILL MY DENTS BE 100% GONE?
On minor dents, in most cases, yes. The deeper the dent, the more difficult it is to repair. Even on larger
dents, once we're done, most people are amazed at the results. We always explain in detail, how your
dent will look before any work is started.
WILL MY DENTS COME BACK?
Absolutely not. Once a dent has been removed properly with PDR, it never comes back. Most dents repaired
conventionally develop a ring around the dent or sand scratch marks, 3 - 6 months after the repair. This is
never the case with properly performed PDR.
CAN ANY DENT BE FIXED?
No. The most important factors in determining if a dent can be repaired by PDR are depth and location.
Dents the size of a dinner plate or larger can be fixed successfully, as long as they are not too deep or
twisted. On the other hand, some dents that are as small as a dime, but very deep, cannot be fixed using
PDR because the metal is too stretched. Cracked paint can also be an indication that a dent is too deep.
The most common dents fixed are the size of a golf ball and under. 95% of minor dents can be repaired.
About 5% of minor dents can't be fixed due to depth or location. Areas such as some quarter panel
opening lips, some forward areas of heavily braced hoods, or the very edges of some panels are examples
of bad locations.
WHAT IS YOUR "NO DRILL" POLICY?
Without asking, some PDR companies drill access holes in the edge of doors or inside the fender to gain
access to the back side of a dent. At Carisma we take every measure possible to NOT DRILL an access hole
in your vehicle. If drilling a small hole is the ONLY way to fix your dent we will always ask your permission
first. Once the repair has been made the hole will be rust proofed and plugged with a factory type plug.
WHAT IF THERE IS A SCRATCH OR CHIP IN THE PAINT?
Most of the time the mark on a dent is paint from the vehicle that hit your car and that is usually easy to
polish off. We will be happy to polish that mark off no charge. If there is actually damage to your paint,
we recommend getting the factory touch-up paint from the dealer and bring it with you. We will gladly
touch that up at no charge. Be aware that Touch-ups will not be invisible. The only way to make a chip
disappear 100% is to repaint the area.
MY DETAIL SHOP SAYS THEY CAN DO PDR TOO. WHY NOT USE THEM?
PDR takes years to master! Detail shops usually subcontract to mobile PDR companies so you really never
know who is actually working on your car. The quality of a PDR repair is entirely up to the person doing it.
Don’t trust your car to just anyone, go directly to the source! Go to Carisma!
DO YOU MAKE HOUSE CALLS?
Not usually. Occasionally we make an exception for a classic or very valuable car or multiple cars, but we
need a comfortable working area with good lighting. We charge an extra fee for mobile service, please
call for details.
WHAT IS YOUR GUARANTEE?
We guarantee that you will be satisfied with your repair, and that we will not damage the paint or rust
proofing, for as long as you own your car, or your money back!